Live business English

Use your English.
Grow your career.

Who this is for

Professionals preparing for their next international opportunity.

Your work English is "OK." But...

In your own language, you're leading the conversation. In English, you're the one who agrees.You're in the meeting. You know the answer. You start building the sentence in your head — and by the time it's ready, the room has moved on. Later, the perfect sentence arrives. Two hours too late.That's not because your English isn't good enough. You need more practice using it in real time. And that only comes from using it.Here's what fixes it.

More chances to speak

Now you talk.

Last week, how many minutes did you actually speak English?Ten? Maybe fifteen?That changes with Speak Forward.Real work topics. Real small talk. Live conversations, every week — plus tools to help you keep speaking and practicing between sessions.Come to as many Roundtables as your schedule allows.The more you use your English, the easier it becomes to use when it matters.

• See how it works

The Roundtable

The professional you are.

In your own language, you already know how to disagree with a client. Introduce yourself with confidence. Explain an idea. Make a new colleague feel comfortable.Speak Forward helps you become that same professional in English. Build the communication skills that matter most to your career.Themes:
Interview · Promotion · Client Communication
International Team · Presentation
Small Talk · Confidence & Fluency

• Explore the themes

Real practice

Real people first.

AI is a great practice tool.But your career happens with real people.That's why the Roundtable comes first — real conversations, real reactions and real people responding to what you say.Between sessions, use AI too.Speak Forward isn't another English app. We use technology where it helps — but real conversation with real people always comes first.

• See how it fits together

The Accelerator

Make your English work harder.

You've been investing in your English for a long time.Apps. Videos. Lessons. Saved phrases you meant to use.You already have good English. Now you want it to take you further in your career.The Accelerator gives you a personal English coach, a clear action plan and accountability — so the time you spend improving your English takes you closer to your career goal.Your plan is built around you and adjusted as you progress.

• See how The Accelerator works

Your coach

Meet Coach Sandra.

Who are you trusting with your career goals?Coach Sandra brings more than 30 years of senior business experience across sales, strategy, product development and management.She's also spent thousands of hours coaching professionals who want to use English more confidently in their careers.That combination matters.She understands the English you need — and the professional situations where you need to use it.Sandra leads the Roundtables and personally coaches every Accelerator member.

• Meet Coach Sandra

Both memberships start the same way — with your free Skill Scan. That's how I make sure you start in the one that fits you. After your Scan I invite you to the membership that suits you and send you a payment link. Your membership starts when you pay. Nothing is charged before that.

Not sure where to start?

Start with your free Skill Scan.

Before you choose anything, let's see where your English is today — and what will help you move forward next.The free Skill Scan takes about 10 minutes. You'll complete a short intake and record two short answers, in your own time.If Speak Forward is right for you, we'll invite you to try a Roundtable before you join.And if you're not quite ready yet, we'll show you what to work on first.Either way, you leave knowing your next step.Your recordings are private. This isn't a test, and there is no sales call.

• Sign up for my free Skill Scan

How it works

Three times a week, you join a small group and talk — about a real work topic, live, out loud.Come once. Come twice. Come to all three.And when the Roundtable ends, your practice doesn't have to stop.Your membership includes tools to help you keep using your English between sessions:Phrase Bank — useful language for meetings, interviews and everyday work conversations.Audio Drills — practice useful phrases until they come out faster and more naturally.Podcast Library — listen to natural business English, follow the transcript, and turn what you hear into language you can actually use.AI Practice Prompts — turn the AI tool you already use into a speaking partner for real work situations.Use them when you need them.The goal isn't to give you more English homework.It's to give you more chances to use the English you already know.

• Start your free Skill Scan
• Back

More speaking. Better confidence. Real progress

Speak Forward is built around a simple idea: the more often you use your English in real situations, the easier it becomes to use when your career needs it.
You can join in two ways:
Roundtable
Live small-group business conversations, three times a week, plus tools to keep practicing between sessions.
Accelerator
Everything in the Roundtable, plus your own English Action Plan, daily accountability, and personal coaching with Coach Sandra.
Start with the level of support that fits you now. You can always change later.

• Start your free Skill Scan
• Back

The themes

Coach Sandra built the Roundtables around the situations that matter most in international work.You don't have to choose just one. Join the sessions that match what you want to improve.Interview — answer clearly and naturally without translating everything in your head first.Promotion — explain your work, results and value with confidence.Client Communication — stay calm and clear, even when a client disagrees.International Team — follow fast conversations and communicate with people from different backgrounds.Presentation — organize what you want to say and handle questions with confidence.Small Talk — feel comfortable starting conversations and building professional relationships.Confidence & Fluency — speak more naturally without stopping to translate every sentence first.Most members find themselves working on more than one.

• Start your free Skill Scan
• Back

How it all fits together

AI can give you more opportunities to practice.But work conversations aren't predictable.A colleague changes the subject. A client disagrees. Someone asks a question you weren't expecting.You need practice responding in the moment.That's what the live Roundtables are for.Between sessions, AI becomes another practice partner.For example, imagine you have an important meeting coming up.Instead of giving you a random AI prompt, Speak Forward gives you a prompt built around that kind of real situation.Paste it into the AI tool you already use and start practicing.Some of the tools are Speak Forward's — the Phrase Bank, practice prompts and learning library.Some might already be yours.Both count.Use AI to prepare. Use real conversations to learn how to respond.

• Start your free Skill Scan
• Back

How The Accelerator works

You bring the motivation. We make sure your effort is moving you forward.Many professionals already have good English.The challenge is that they don't live or work in an English-speaking environment.Without enough opportunities to use English — and without knowing exactly what to work on next — progress can become slow and frustrating.The Accelerator gives you a personal system to keep moving forward.1. Your Personal English Action PlanYour career goals are personal.Your English plan should be too.We start with the communication skills you want to improve and build a practical plan around them.That might include Roundtable discussions, shadowing, listening practice, AI tools, private lessons or other activities that fit your goals and schedule.You don't need to do everything. You need to do the right things for your goal.2. Accountability That Keeps You MovingEach day, you make a quick check-in in the private Accelerator group when you've completed your English action plan.It only takes a moment.But over time, you can see your consistency building — and you can see other motivated professionals working toward their goals too.Coach Sandra follows your progress throughout the month.If something isn't working, she can help you adjust it.If you're ready for more, she can suggest your next challenge.You're doing the work, but you're not doing it alone.3. Personal Coaching Every MonthOnce a month, you meet privately with Coach Sandra for a focused 20-minute coaching session.Together, you review what you've accomplished, look at what's working and decide what will help you make the most progress next.You finish each session with a clear focus and action plan for the month ahead.No guessing what to work on next. You always know where you're going.

• Start your free Skill Scan
• Back

Why Coach Sandra built Speak Forward

Sandra has lived in Southeast Asia for many years.So she understands something her students experience every day:Improving a language is much harder when you don't live in an environment where you can regularly use it.Since she began coaching English, Sandra has worked with more than 200 professionals across sales, marketing, technology, management, trade, law, medicine and other careers.They are different people with different goals.But she kept seeing the same problem.They were talented.They were motivated.Many already had strong English.What they didn't have was enough opportunity to use it — especially in the professional situations that mattered to their careers.A private lesson once a week can help.An app can help.AI can help.But none of those, by themselves, creates enough real conversation or tells you whether all the time you're investing is actually moving you toward your goal.That's why Sandra built Speak Forward.Not as another English course.But as a place where professionals can use the English they already know, build the skills they need next, and become more confident being themselves in English.You did the learning. Now it's time to use it.

• Start your free Skill Scan
• Back

You're ready to start.

Your free Skill Scan takes about 10 minutes.You'll answer a few short questions and record two responses so we can understand how you currently communicate in English.Take it when you're somewhere quiet and can speak comfortably.

One more step — your two recordings.The questions above tell me about your work. The recordings let me hear your English.Add Coach Sandra on WeChat and she will send you two short questions to answer by voice. No preparation, and no need to be perfect — about a minute each. Sandra is the only person who hears them.Scan this code, or search WeChat ID: CoachSandra

On your phone: press and hold the code to save it, then open WeChat → + → Scan → Album.Don't use WeChat? Leave the WeChat field blank and Sandra will email you the two questions instead.

What We Sell

Last updated: 9 September 2026This page describes what Speak Forward sells, how it reaches you, and when.1. The serviceSpeak Forward Pte. Ltd. provides live online English communication coaching for working professional adults.We teach people who already use English at work, or are about to, and who need to speak it under pressure: in meetings, on calls, in interviews, and with colleagues and clients abroad.We are not a school. We do not provide academic tutoring, exam preparation, degree or diploma courses, or any form of primary or secondary education. We do not teach children. You must be 18 or older to buy a membership or take a Skill Scan.Everything we sell is delivered online, live, by video. There is no physical product, and nothing is shipped.2. What we sell — two monthly membershipsBoth memberships are sold as monthly subscriptions, priced in Chinese yuan (CNY).The Roundtable — ¥399 per month• Live group speaking sessions, currently three each week — Tuesday, Thursday and Sunday, 8:00pm China time. Sessions are 55 minutes.
• Small groups, one business theme per week, and a published running order.
• You may join as many sessions in the week as your schedule allows. Sessions run on our published schedule, not on request.
• A preparation pack before each session — the theme and the target phrases — sent by WeChat.
• A written summary of the session, shared in the chat.
• Access to our library of practice tools and AI drills to use between sessions.The Accelerator — ¥599 per monthEverything in the Roundtable, plus personal coaching from Coach Sandra:• A 30-minute planning session with Coach Sandra when you join, by video. Together you build your Personal Career English Roadmap — a written plan built around one career goal, setting out what you will work on, which tools you will use, and in what order.
• A daily activity log. You share your English activities each day in the Accelerator WeChat group.
• A five-minute self-assessment each Sunday — a short form in which you reflect on your own week and send it to Coach Sandra.
• Private written coaching each week from Coach Sandra, based on your daily log, roundtable participation, and your Sunday self-assessment — what is working and what to work on next. Sent to you directly on WeChat.
• One live one-to-one coaching session each month with Coach Sandra, by video, of at least 15 minutes. Your Roadmap progress is reviewed and updated in this session.
• Access to the Accelerator members' group on WeChat.
• A speaking review every eight weeks. You complete a new Skill Scan, Coach Sandra reviews it against your first, and you receive a written progress assessment.Memberships are sold one month at a time. There is no minimum term and no contract period.3. The Skill ScanBefore buying anything, you can take a Skill Scan. You answer a few questions about your work, your current English level and usage, and send us two short voice recordings. Coach Sandra reviews your answers and listens to both recordings herself, and sends you a written assessment.The assessment sets out what is working in your English, what is holding you back, which of our services suits your current level, and what we recommend you work on first. The Skill Scan is not a test or an examination. We do not issue a grade, a score or a certificate.The Skill Scan is free. There is no charge and no obligation to buy. Where a session is a good fit, we will normally invite you to sit in on one before you join.How we handle the voice recordings is set out in our Privacy Policy.4. How it is delivered, and when• Sessions are delivered live by video on Tencent Meeting (腾讯会议). You need an internet connection and a device with a camera and microphone.
• After your first payment, we send your joining details within 24 hours — by WeChat. That includes the schedule, the meeting details, and the preparation pack for the next session.
• Preparation packs, summaries and practice materials are sent by WeChat throughout the month.
• For Accelerator members, the daily activity log runs in the Accelerator WeChat group, the Sunday self-assessment is a short online form (腾讯问卷), and your weekly written coaching reaches you on WeChat.
• Group sessions and one-to-one coaching sessions are recorded so Coach Sandra can coach from them. How recordings are handled, and how to ask not to be recorded, is set out in our Privacy Policy.
• Sessions are taught in English.
• Our published times are China Standard Time (UTC+8).If you have paid and nothing has reached you within 24 hours, write to [email protected].5. Billing, renewal and cancellation• Memberships are billed monthly, in CNY.
• Paying by WeChat Pay or Alipay: nothing is ever charged automatically. Each month we send you a payment link issued by our payment provider. If you want to continue, you pay it. If you do nothing, your membership ends when the paid month does.
• Paying by credit card: you pay the first invoice, and each following month is charged automatically on the same date at the same price until you cancel. You agree to the price and the frequency before you pay, and your confirmation email says how to cancel.
• You can cancel at any time. There is no minimum term, no contract period, and no cancellation fee. One message to Coach Sandra on WeChat, or an email to [email protected], is all it takes. Your access runs to the end of the month you have paid for.Full details: Terms of Service and Refund & Cancellation Policy.6. What we do not promiseWe help you practise. We cannot promise a result. We do not guarantee a test score, a job, an interview outcome, a promotion, a salary increase, a visa, or a particular level of English by a particular date.We are not an accredited education provider, and we do not award qualifications, certificates or diplomas.7. Who you are buying fromSpeak Forward Pte. Ltd.
A private limited company incorporated in Singapore
Business registration number (UEN): 202635982C
Registered office: 77 High Street, #10-12B High Street Plaza, Singapore 179433
Email: [email protected]
Phone: +66 93 264 0137Founded and taught by Sandra Petryk. Your contract is with Speak Forward Pte. Ltd.Payments are processed by Airwallex. We never see or store your card number or your wallet login. Charges appear on a card statement as SPEAK FORWARD.We reply to WeChat messages and email within 2 working days.Related pages: Terms of Service · Refund & Cancellation Policy · Privacy Policy

Refund & Cancellation Policy

Last updated: 9 September 2026This policy forms part of our Terms of Service.The short version• New member? Full refund within 7 days of your first payment, as long as you have attended no more than one session.
• Changed your mind later? Cancel any time. Your access runs to the end of the month you have paid for. We do not refund a month you have already started.
• Charged when you meant to cancel? Tell us within 14 days. If you have not attended a session that month, we refund it in full.
• How to ask: email [email protected] or message Coach Sandra on WeChat.
• How long: we reply within 2 working days and send approved refunds within 5.1. Your first 7 daysIf you are new to Speak Forward, you may ask for a full refund of your first payment if both of these are true:• you ask within 7 days of that payment, and
• you have attended no more than one paid session.You do not have to give a reason.2. After the first 7 daysMemberships are paid one month at a time. There is no contract and no minimum term.When you cancel, your access continues until the end of the month you have already paid for, and nothing further is taken. We do not refund a month that has already started, whether or not you attended the sessions in it.To cancel, see section 7 of our Terms of Service.3. If you were charged after you meant to cancelIf you pay by card and your membership renewed automatically when you meant to stop, tell us within 14 days of the charge. If you have not attended a session in that new month, we refund it in full.If you have attended a session in that month, write to us anyway and we will look at it.If you pay by WeChat Pay or Alipay, this does not arise: nothing is ever charged automatically. We send you a link each month, and you only pay if you choose to.4. If we cancelIf we end your membership because we are stopping a service or can no longer deliver it, we refund any full month you have paid for and not used, and we give you at least 30 days' notice where we can.If we cancel a single session, we run it at another time or add one to the schedule. A single cancelled session is not refunded on its own, because your membership gives you access to the week's schedule rather than to one particular session.If we end your membership because of a serious breach of the conduct rules in our Terms of Service, no refund is given.5. What is not refundable• A membership month that has already started, once your first 7 days have passed.
• Group sessions you did not attend. Sessions run on the published schedule whether or not you come, and cannot be carried over.
• An Accelerator one-to-one session, including your planning session, missed with less than 24 hours' notice.
• Bank charges, currency conversion costs, or wallet fees taken by your own bank or payment provider. We refund what we received.Nothing here removes any right you have under the consumer protection law that applies to you.6. How to ask for a refundEmail [email protected], or message Coach Sandra on WeChat.Please tell us:1. the name and email address you used when you paid,
2. roughly when you paid, and
3. one line on what happened.7. How long it takes• We reply within 2 working days and tell you yes or no.
• When your refund is approved, we send it within 5 working days.
• WeChat Pay and Alipay refunds normally appear within a few days.
• Card refunds are sent back to the same card and can take up to 10 working days to show, depending on your bank. That last part is your bank's timing, not ours.Refunds always go back the same way you paid. We cannot send a refund to a different card, account, or person.8. If you think something has gone wrongPlease write to us before you contact your bank or your payment provider. If you have already raised a dispute, tell us — we will still help, but we may have to wait for your provider's process to finish before we can refund you directly.9. ContactSpeak Forward Pte. Ltd.
77 High Street, #10-12B High Street Plaza, Singapore 179433
Email: [email protected]
Phone: +66 93 264 0137
We reply to email within 2 working days.Related pages: Terms of Service · Privacy Policy · What We Sell

Terms of Service

Last updated: 9 September 2026These terms are the agreement between you and Speak Forward. Please read them before you join.1. Who you are dealing withSpeak Forward is operated by:Speak Forward Pte. Ltd.
A private limited company incorporated in Singapore
Business registration number (UEN): 202635982C
Registered office: 77 High Street, #10-12B High Street Plaza, Singapore 179433
Email: [email protected]
Phone: +66 93 264 0137In these terms, "we", "us" and "our" mean Speak Forward Pte. Ltd. "You" and "your" mean the person who buys a membership.Your contract is with Speak Forward Pte. Ltd. It is not with Coach Sandra personally, and it is not with any other company.2. Who can joinSpeak Forward is for professional adults. You must be 18 or older to buy a membership or take a Skill Scan.A membership is for one person. You may not share your access, your materials, or your session links with anyone else.3. What you are buyingWe provide live English speaking practice and coaching, delivered online by video. We offer two monthly memberships: the Roundtable at ¥399 per month, and the Accelerator at ¥599 per month, which includes everything in the Roundtable plus monthly one-to-one coaching.What each membership includes, the session schedule, and how materials reach you are set out in full at What We Sell.Sessions are taught in English and run on our published schedule, not on request. We may change the schedule, the themes, the platform we use, or the practice materials. Where a change affects what you receive, we will tell you by email or WeChat before it takes effect.4. What we do not promiseWe cannot promise a result. We do not guarantee a test score, a job, an interview result, a promotion, a salary increase, a visa, or a particular level of English by a particular date.Speak Forward is not a school and is not an accredited education provider. We do not award a qualification, a certificate, or a diploma.5. Price, currency and paymentMembership prices are shown on our website in Chinese yuan (CNY) and are charged per month.Payments are handled by our payment provider, Airwallex. You enter your payment details with Airwallex or with your wallet provider, not with us. We never see or store your card number or your wallet login.Paying by WeChat Pay or Alipay. Each month we send you a payment link issued by our payment provider. Nothing is charged automatically. If you do not pay that month's link, your membership ends at the end of the month you have paid for.Paying by credit card. You pay the first invoice, your card is saved securely by Airwallex, and each following month is charged automatically on the same date, at the same price, until you cancel. We show you the total price and how often you will be charged before you pay, and your confirmation email says how to cancel. The charge appears on your statement as SPEAK FORWARD.We may change our prices. If you are on a card subscription, we will give you at least 30 days' notice by WeChat before a price change affects you, and you may cancel before it takes effect. A price change never applies to a month you have already paid for.Bank charges, currency conversion fees and wallet fees charged to you by your own bank or provider are yours to pay.6. When your access startsWe send your session details and joining instructions by WeChat within 24 hours of your first payment.7. CancellingYou can cancel at any time. There is no minimum term, no contract period, and no cancellation fee.To cancel, message Coach Sandra on WeChat or email [email protected] and say you would like to cancel. We confirm in writing within 2 working days.When you cancel:• Your access continues to the end of the month you have already paid for.
• We do not send you another payment link, and if you pay by card we stop the subscription so you are not charged again.
• We do not refund part of a month you have already started. See our Refund & Cancellation Policy for the cases where we do refund.There is no rejoining fee if you come back later.We may also end your membership. We will normally give you 30 days' notice by WeChat and refund any full month you have paid for and not used. If you break the rules in section 9, we may end your membership immediately and without a refund.8. RefundsOur Refund & Cancellation Policy forms part of these terms and sets out when we refund and how to ask.9. How we expect people to behave• Treat other members and your coach with respect. No abuse, harassment, or discrimination of any kind.
• Take part in the session as your coach sets it up. Follow your coach's instructions, stay with the activity being run, and speak English in the activities.
• Leave room for everyone. Sessions are short and shared, and one member cannot take over the time or hold the group back from the work.
• What another member shares about their work or their life stays in the room. Do not repeat it outside the session.
• Do not record, photograph, or take screenshots of a session, and do not share any part of one.
• Do not use our sessions to sell, recruit, or promote your own business or another course.
• Do not share your access with anyone else.
• Do not share, copy, resell, or publish our preparation materials, tools, prompts, or recordings.If you break these rules, we may remove you from a session, or end your membership immediately without a refund.Separately, we may end a membership where a member is not the right fit for the group. If we do that, we will refund the unused part of the month you have paid for.10. Sessions are recordedWe record our group sessions, and for Accelerator members the planning session and the monthly one-to-one coaching session, so that Coach Sandra can review them and coach from them. By joining a session, you agree to be recorded.Recordings are stored securely and are never published, sold, shared with other members, or used in advertising. They are seen only by Coach Sandra, and are processed by the transcription and AI tools described in our Privacy Policy. We delete group session recordings within 90 days. One-to-one coaching recordings, including your planning session, are kept while you are a member and for 6 months after you leave.If you do not want to be recorded, tell us before the session and we will discuss how we can work around it. You may ask us to delete a recording you appear in — write to [email protected].How we handle your personal information, including recordings and the voice recordings from the Skill Scan, is set out in our Privacy Policy.11. Our materialsEverything we give you — preparation packs, summaries, phrase lists, practice tools, AI prompts, roadmaps and recordings — belongs to Speak Forward Pte. Ltd.You may use it yourself, during and after your membership. You may not share it, publish it, sell it, upload it to a public site or file-sharing service, or use it to teach or build a competing product.12. Staying in touchWe contact you by email and by WeChat. WeChat is operated by Tencent under its own terms, and what passes through it is described in our Privacy Policy. Please keep those details up to date and tell us if they change. If we cannot reach you, we cannot send you your session details.13. Missed sessionsGroup sessions run whether or not you attend. We cannot give credit, a refund, or a make-up session for a group session you miss.For an Accelerator one-to-one session, including your planning session, please give us at least 24 hours' notice if you need to move it, and we will find another time. A session missed with less notice than that counts as used.If we cancel a session, we will tell you as soon as we can and either run it at another time or add a session to the schedule.14. If something goes wrong• We provide our services as they are, and we give no guarantee about results (see section 4).
• We are not responsible for losses that are not a direct result of our own failure. That includes lost income, lost business, lost opportunities, and lost data.
• If we get something wrong, we will put it right or refund what you paid us. That is the limit of our responsibility.Nothing in these terms excludes or limits any liability which cannot lawfully be excluded or limited, or takes away rights you have under the consumer protection law that applies to you.15. Events outside our controlWe are not responsible for failing to deliver a session because of something outside our reasonable control — for example a platform outage, an internet blackout, a natural disaster, a public health measure, or a government restriction. If it continues for an extended period, we will discuss a credit or a refund with you.16. Changes to these termsWe may update these terms. The date at the top tells you when they last changed.If a change affects the price, cancellation, or what you receive, we will tell you by WeChat at least 30 days before it applies. If you do not agree with the change, you may cancel under section 7.17. The law that applies, and where disputes goThese terms are governed by the laws of Singapore.If you disagree about something, please write to [email protected] first. If the matter cannot be settled that way, the courts of Singapore have exclusive jurisdiction and Singapore law applies.18. Some final points• If one part of these terms turns out not to be enforceable, the rest still stands.
• If we do not enforce something straight away, we do not lose the right to enforce it later.
• You may not transfer your membership to another person. We may transfer this agreement to another company if our business is reorganised or sold, and your rights stay the same.
• These terms, together with our Refund Policy, Privacy Policy, and the service description on our website, are the whole agreement between you and us.19. How to reach usSpeak Forward Pte. Ltd.
77 High Street, #10-12B High Street Plaza, Singapore 179433
Email: [email protected]
Phone: +66 93 264 0137
We reply to email within 2 working days.Related pages: Refund & Cancellation Policy · Privacy Policy · What We Sell

Privacy Policy

Last updated: 9 September 2026This policy explains what we collect, why, who else sees it, how long we keep it, and how to have it deleted.The short version• We collect what we need to teach you: your name, your contact details, your payment confirmation, and your voice.
• We never see your card number or your wallet login. Payments are handled by Airwallex.
• We record our group sessions and your one-to-one coaching sessions, and your Skill Scan is two voice recordings you send us. All are used for coaching. None is published, sold, or used in advertising without your consent.
• We use transcription and AI tools to help prepare your notes. See section 5.
• We talk to you on WeChat. WeChat is run by Tencent, not by us. Your messages, your voice notes, and anything you post in a member group are held on Tencent's systems as well as ours. See section 5.
• We do not sell your information. There is no advertising on our site and no tracking cookies.
• You can ask us to delete anything, at any time, by writing to [email protected]. We reply within 2 working days.1. Who is responsible for your informationSpeak Forward Pte. Ltd.
A private limited company incorporated in Singapore
Business registration number (UEN): 202635982C
Registered office: 77 High Street, #10-12B High Street Plaza, Singapore 179433
Email: [email protected]
Phone: +66 93 264 0137Our Data Protection Officer is Sandra Petryk, contactable at the email address above.In this policy, "we", "us" and "our" mean Speak Forward Pte. Ltd.2. What we collectWhen you enquire or do a Skill Scan• Your name, and the WeChat ID or email address you contact us from.
• Your answers to our intake questions — your job, your industry, and the English situations you find hard.
• Two voice recordings of you answering our two Scan prompts.When you become a member• Your name, email address and WeChat ID.
• Which membership you bought, when you paid, and confirmation from our payment provider that the payment succeeded. We do not receive your card number, your bank details, or your wallet login.While you are a member• Which sessions you attend.
• Recordings of the group sessions you take part in, and, for Accelerator members, of your planning session and your monthly one-to-one coaching sessions.
• Coaching notes about your speaking.
• For Accelerator members: your daily activity posts (打卡) in our member group, your Sunday self-assessment answers, and your Personal Career English Roadmap. Anything you post in a member group is visible to the other members of that group.
• For Accelerator members: the Skill Scan recordings you make at each eight-week review.When you talk to us• Your messages to us on WeChat and by email, and our replies, including voice messages and any files you send. WeChat messages are held on Tencent's systems as well as in our records.When you visit our website• Nothing that identifies you, unless you fill in the form. There are no accounts, no logins, and no tracking or advertising cookies. See section 9.We do not collect ID or passport numbers, home addresses, or health information.3. Your voice recordingsThree different things are recorded.The Skill Scan. You record yourself answering two prompts and send the recordings to Coach Sandra as WeChat voice messages. She saves a copy on her secure cloud account in order to assess the Scan, write your assessment, and — if you join — compare against it when you re-record the same two prompts eight weeks later. The original is kept for that comparison.Group sessions. We record our group sessions so that Coach Sandra can review what was said and coach from it. By joining a session, you agree to be recorded.One-to-one coaching sessions. For Accelerator members, we record your planning session and your monthly one-to-one coaching session so that Coach Sandra can review what was said and coach from it. By joining the session, you agree to be recorded.For all three:• Recordings are never published, sold, posted, or used in advertising without your consent.
• Recordings are not shared with other members.
• They are transcribed and processed by the tools described in section 5.
• They are stored on password-protected cloud storage and accounts under our control.
• If you do not want to be recorded in a session, tell us before it starts and we will discuss how to work around it. You may also ask us to delete a recording you appear in — write to [email protected].In group sessions, other members are in the room with you. Our Terms of Service ask everyone not to record, screenshot, or repeat what is said in a session, but what you say in front of a group is heard by that group.4. Why we use your informationWe use what we collect to:• review your Skill Scan and write your result;
• give you access to sessions, and send you the schedule, joining details and preparation material;
• teach you, and write your coaching notes, your roadmap and your progress reviews;
• take payment and keep the accounting records Singapore law requires us to keep;
• answer your messages and handle refunds or complaints;
• keep our sessions safe and enforce our Terms of Service;
• improve our own teaching materials, in a form that does not identify you.We do not use your information for advertising or profiling.We rely on your consent for the voice recordings, for the session recordings, and for contacting you on WeChat. You may withdraw that consent at any time (section 8). For the rest, we use your information because we need it to provide what you paid for, or because the law requires us to keep it.5. Who else touches your information• Airwallex — Your payment. They take your card or wallet details directly; we never see them. They tell us only that a payment succeeded. (Singapore / global)
• Tencent (WeChat, 腾讯会议, 腾讯问卷) — Our messages with you, the voice notes you send, the video sessions themselves, and the Accelerator Sunday self-assessment forms. (Mainland China)
• Zoho — Our email, so anything you write to [email protected]. (Global)
• Carrd — Our website, and the contact form if you use it. (Global)
• Transcription and AI tools — See below. (Global)About WeChat. We use WeChat because it is where our members are. WeChat is operated by Tencent under its own terms and privacy policy, and Tencent — not Speak Forward — controls what is held on its systems, for how long, and who may lawfully require access to it. Anything you send us on WeChat, and anything you post in a member group, sits on Tencent's systems as well as in our records. The same applies to sessions run on 腾讯会议 and to the Sunday self-assessment form on 腾讯问卷. Please do not send us identity documents, financial details or health information on WeChat; we do not need them. If you would rather deal with us only by email, write to [email protected].Transcription and AI tools. We use transcription software and AI assistants to turn recordings — group sessions, one-to-one coaching sessions and Skill Scans — into text and to help draft your coaching notes, your Scan result and your weekly summaries. Coach Sandra decides the content of your feedback. We use business settings that keep your material out of public AI model training, and we do not upload your material to free public chatbots. If you would prefer your recordings were not put through these tools, tell us and we will handle yours by hand.Beyond this list, we share your information only if the law requires it, or with professional advisers (for example our accountant) who are bound to keep it confidential. We never sell your information, and we never give it to advertisers or data brokers.6. Where your information is keptSpeak Forward is a Singapore company and your coach works internationally. Your information — including your recordings — is stored and used outside mainland China, including in Singapore, on the password-protected cloud storage and accounts we use to work.The exception is Tencent's services (WeChat, 腾讯会议, 腾讯问卷), which run inside China on Tencent's own terms. Your messages, your voice notes, anything you post in a member group, the session video, and your Sunday self-assessment answers all pass through them, and copies remain on Tencent's systems outside our control.If you are in mainland China, joining Speak Forward means you agree to us handling your information outside China as described here. Wherever it is kept, it is protected the same way and used only for the purposes in section 4.7. How long we keep things• Group session recordings — 90 days, then deleted.
• One-to-one coaching session recordings, including your planning session — While you are a member, and for 6 months after you leave.
• Skill Scan recordings, first and later — While you are a member, and for 6 months after you leave. If you do a Scan and never join, we delete them within 6 months.
• Coaching notes, roadmap, progress records, daily activity log and Sunday self-assessment answers — While you are a member, and for 6 months after you leave.
• Your name and contact details — While you are a member, and for 6 months after you leave, unless you ask us to remove them sooner.
• Messages between us — Our own records: up to 12 months. The chat history inside WeChat is held by Tencent and by you, and is not ours to delete.
• Payment and accounting records — 5 years, because Singapore tax law requires it. These records contain the amount and date, not your card details.If you ask us to delete something sooner, we do — see section 8. The only thing we cannot delete on request is the accounting record of a payment, which we are legally required to keep.8. Your choices, and how to use themYou may ask us to:• tell you what we hold about you;
• correct anything that is wrong;
• delete your information, including any recording you appear in;
• stop recording you in sessions, or stop putting your material through transcription and AI tools;
• withdraw your consent to anything you agreed to, including being contacted on WeChat;
• send you a copy of what we hold, in a readable form.To ask: email [email protected], or message Coach Sandra on WeChat. There is no form and no charge.We reply within 2 working days and complete the request within 30 days at the latest.Two points to be aware of. If you withdraw consent to being recorded, you can still attend everything; we simply work differently with you. If you ask us to delete everything while you are still a member, we can no longer run your sessions, and your membership ends.Third, we can delete our copy of your messages, but we cannot remove a WeChat conversation from Tencent's systems or from your own phone — you can delete your side of it in the app. The same is true of anything you have posted in a member group, which the other members have already seen.If you are not satisfied with how we have handled your information, please write to us first. You also have the right to complain to the Personal Data Protection Commission in Singapore, or to the data protection authority where you live.9. Cookies and our websiteWe do not use tracking cookies, advertising cookies, or analytics.Our website host sets the minimum cookies needed to serve the page. If you use the form on our site to contact us, it sends your name, email address and WeChat ID to our email — nothing more.When you click through to pay, you go to a secure page hosted by our payment provider, Airwallex, which has its own privacy policy and its own cookies.10. Keeping your information safeWe keep your information on password-protected cloud storage and accounts, with two-factor authentication where the service offers it. Access is limited to Coach Sandra. Recordings are not stored on shared drives or public links.No system is perfect. If something happens to your information that puts you at real risk, we will tell you and the relevant authority promptly, as Singapore law requires.11. Adults onlySpeak Forward is for professional adults. You must be 18 or older to buy a membership or take a Skill Scan. We do not knowingly collect information from anyone under 18. If we learn that we have, we delete it.12. Changes to this policyWe may update this policy. The date at the top tells you when it last changed. If we change what we collect, who we share it with, or how long we keep it, we will tell you by email or WeChat before it takes effect.13. How to reach usSpeak Forward Pte. Ltd.
77 High Street, #10-12B High Street Plaza, Singapore 179433
Data Protection Officer: Sandra Petryk
Email: [email protected]
Phone: +66 93 264 0137
We reply to email within 2 working days.Related pages: Terms of Service · Refund & Cancellation Policy · What We Sell